Privacy policy

Friendly Cuts Ltd. (“Friendly Cuts”, “we”) runs hair salons in Kanata and Nepean, Ontario. This policy explains what personal information we collect through friendlycuts.com and our online queue, why, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act(PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

• When you join the queue: your name, email address, phone number if you choose to give it, the location, service and stylist you pick, and the times you checked in and were served.
• If you opt in to offers: a record of your consent to receive marketing emails.
• When you visit: our staff may note which stylist served you, to keep track of appointments and service quality.
• On this website: we don’t use advertising or analytics cookies. Your browser keeps a note of your queue spot (in local storage on your device) so you can get back to it. Maps and social media posts embedded from Google, Instagram and Facebook may set their own cookies under those companies’ policies.

How we use it

• To hold your spot in the queue and show your position and estimated wait.
• To email you when you’re almost up and when it’s your turn, and to contact you about your visit if needed.
• To recognise returning customers and honour our satisfaction guarantee.
• To plan staffing using totals and averages (for example, how busy each hour is).
• To send occasional offers — only if you opted in. Every marketing email has an unsubscribe link, and you can withdraw consent at any time.

Queue emails are service messages about the visit you asked for; they are not marketing.

Who we share it with

We never sell or rent your information. We use a small number of service providers to run the website and queue, who may only use your information to provide that service to us:

• Supabase — secure database hosting for the queue and customer records.
• Cloudflare — website hosting and delivery.
• Google — sending queue emails.

Some of these providers may store or process information outside Canada (for example, in the United States), where it may be accessible to authorities under local law. We may also disclose information when required by law.

How long we keep it

• Queue and visit records: up to 24 months, then deleted or anonymised.
• Customer contact details: until you ask us to delete them, or after 24 months with no visits.
• Marketing consent: until you unsubscribe or ask us to remove it.

Keeping it safe

Our website uses encrypted connections. Customer details are visible only to Friendly Cuts staff through a password-protected admin account. Other customers only ever see your first name and last initial in the queue.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or withdraw consent, by emailinginfo@friendlycuts.com or asking at either location. We’ll respond within 30 days. If you have a concern we can’t resolve, you can contact the Office of the Privacy Commissioner of Canada.

Online shop

Purchases in our online shop are handled by the shop’s own checkout, and the terms shown at checkout also apply to those orders.

Changes

If we change this policy we’ll update the date at the top of this page.

Contact

Friendly Cuts Ltd. — info@friendlycuts.com
Kanata: 5100 Kanata Ave, Unit 5, Kanata, ON K2K 0P1 · (613) 599-9894
Merivale: 1537 Merivale Rd, Unit 2, Nepean, ON K2G 3J3 · (613) 224-2002